Pay Online or by Telephone
Pay online or set up automatic recurring payments at MyAccount.
To pay by phone, call 877-855-7968. Please have your bill available so you can provide your account number.
*Convenience fees apply for credit/debit card payments, and when paying by check or savings account as a one-time payment: $3.25 per transaction up to $300 max transaction amount if made online. Telephone payments charge an additional fee of $2.95 for using phone service and speaking with a live representative to process your payment. Additional fee of $0.95 will be assessed starting January 1, 2023, for IVR phone transactions.
Pre-Authorized Payment (PAP)
Payments can also be made by automatic withdrawal from your checking or savings account. To use this method, call our office at 715-284-9463 or download the Authorization for Pre-Authorized Payment Form and return it to us. BRFMU’s financial institution requires the customer’s signature to use this payment method.
Some advantages to using direct automatic payment are:
- Helps avoid late or missed payments
- No need to write checks
- No postage costs
- Transfers funds safely, securely and directly from your account
- No fee transaction
When enrolled in this convenient service, you will continue to receive a statement at the beginning of each month detailing the amount to be debited from your savings or checking account on the due date.
Pay by Mail
Payment can be sent to:
Black River Falls Municipal Utilities
349 S McKinley St
Black River Falls, WI 54615
Please include the bottom stub of the bill to assure that your account is properly credited.
Pay in Person
During normal business hours (Monday – Thursday, 7:00 am – 4:30 pm, and Friday 7:00 am – 11:00 am) customers can make cash, check or money order payments at our office, located at 349 S McKinley Street, Black River Falls.
After business hours, payments can be dropped off in the night deposit box located at our office across the parking lot from the main entrance in a black box with “PAYMENTS” written on it. Debit or credit card payments are not accepted in the office and must be made thru “MyAccount”.
Budget Billing
The budget billing program is a free service offered to all residential customers. The program is designed to help you avoid unpredictable utility bills and make balancing your budget a little easier.
Your monthly budget amount is based on the average of your actual bill charges during the previous 12 months. Any expected increase in the cost of electric and/or natural gas are also calculated into the monthly payment when you enroll in the program. We continue to read your meter every month, and your utility bill will show how much energy you used, the actual bill amount and the balance on your account. Some months you will pay less for what you actually used and some months you will pay more.
If you would like more information, or are interested in budget billing, please call our office at 715-284-9463.