Black River Falls Municipal Utilities maintains an electric distribution system that services over 2,700 customers in the City of Black River Falls and the Townships of Adams, Albion, and Brockway. The purpose of this distribution system is "step down" the 69,000 volt power that is delivered to our substations via cross-state transmission lines from our power supplier, providing electricity to your home or business at the appropriate safe voltage.
Our electric utility staff is responsible for maintaining four substations with current capacity of over 21 megawatts and more than 67 miles of overhead and underground conductor. Over 800 transformers regulate the voltage measured by 2,700 meters used by our customers.
Meter Reading & Billing
Currently utility employees use handheld data collection devices to read your meter. Some meters are read from a distance and some must be manually entered into the devices. Once the readings are collected in the devices the information is imported to our Billing software to help produce your monthly billing statement. Black River Falls Utilities will be transitioning to AMI meter reading and when completely implemented the utility employees will no longer walk to each and every meter to ‘read the meter’.
In some cases or during certain times of year when we are not able to get close enough to your meter, our data collection devices are not able to communicate with your meter to deliver consumption data. In that event, we provide you with an estimated billing statement. That estimate is based on your normal usage history for that time of year. Any difference between the amount actually used and the estimated amount billed is corrected automatically when the next regular meter reading is obtained. Ultimately, you pay only for the amount of energy actually used.
Customer Bill of Rights
Black River Falls Municipal Utilities is regulated by the Wisconsin Public Service Commission. You can read your rights as a municipal utility customer by downloading a copy of the WPSC Customer Bill of Rights.