Office closure

The BRFMU office is open to the public on at our new facility at 349 S. McKinley St. (behind Walmart). Our phone lines still haven't been transferred by the phone company so the phones and fax number are not working at this time. There is a temporary number that you can try to reach us until the numbers are switched it is 715-670-7072.  A drive up drop box is in the parking lot across from the front door with the word "PAYMENTS" on the front.

The Utilities office is closed Thursday, November 25 and Friday, November 26 for the Thanksgiving holiday.    

Sewer Department

The Sewer Department (the Waste Water Treatment Plant) is located at 501 Disposal Drive, Black River Falls.  To reach the Plant, call 715-284-2913 or email at brfwwtp@brfmu.org. Hours Monday - Friday 8:00 a.m. - 4:30 p.m.

Rick and Bill

Employees - WWTP

Lead WWTP Operator - Rick Weikel

WWTP Operator - Bill Benz

Meter Reading & Billing

Similar to reading your electric meter, Black River Falls Utilities crew members collect usage data from your water meter through the AMI system or with a hand held collection device. Your sewer usage is calculated using your water usage data. Our data collection devices read your meter from a distance and store that information in a format that is then downloaded into our billing software to help produce your monthly billing statement. We do have some meters that require manual reads by Utility employees. Black River Falls Utilities is in the process of transitioning to AMI meter reading and when completely implemented, the utility employees will no longer walk to each and every meter to 'read the meter'.

In some cases or during certain times of year when we are not able to get close enough to your meter, our data collection devices are not able to communicate with your meter to deliver consumption data. In that event, we provide you with an estimated billing statement, based on your normal usage history for that time of year. Any difference between the amount actually used and the estimated amount billed is corrected automatically when the next regular meter reading is obtained.  Ultimately, you pay only for the amount of water actually used.

Rates

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