Office Closed

Due to increased coronavirus cases, the Utility office will be closed to the public as of 4:30pm, Tuesday, November 17, 2020 until further notice. 

December bills were mailed on December 9.  If you still have not received your bill for December, you may view your bill on My Account, or call the office for your balance.

Sewer Department

The Sewer Department (the Waste Water Treatment Plant) is located at 501 Disposal Drive, in Black River Falls.  To reach the Plant call 715-284-2913. Rick and Bill

Meter Reading & Billing

Similar to reading your electric meter, Black River Falls Utilities crew members collect usage data from your water meter with a hand held collection device.  Our data collection devices read your meter from a distance and store that information in a format that is then downloaded into our billing software to help produce your monthly billing statement. We do have some meters that require manual reads by Utility employees. Black River Falls Utilities will be transitioning to AMI meter reading and when completely implemented the utility employees will no longer walk to each and every meter to 'read the meter'.

In some cases or during certain times of year when we are not able to get close enough to your meter, our data collection devices are not able to communicate with your meter to deliver consumption data. In that event, we provide you with an estimated billing statement, based on your normal usage history for that time of year. Any difference between the amount actually used and the estimated amount billed is corrected automatically when the next regular meter reading is obtained.  Ultimately, you pay only for the amount of water actually used.


View our Residential, Commercial and Industrial Water Rates