Snow storm outages

If you have an outage to report after hours, please call the Sheriff's department at 715-284-5357. Crews have a long list of trees on the wires and will get to them as soon as possible. 

Utility hours December 19- 22 (Monday -Thursday) 7:00am to 3:30pm. Closed Friday, December 23 and Monday, December 26. Hours December 27-December 30 (Tuesday-Friday) 7:00am to 3:30pm. Closed Monday January 2. Hours January 3-6 (Tuesday-Friday) 7:00am to 3:30pm. 

To Our Customers

Small Town - American Flag Hanging From Front PorchAt Black River Falls Municipal Utilities we believe the people of our community are our most important asset. In order to best serve our customers and our community we strive for excellence in the following competencies:

Trust – It’s important to us that you know we are looking out for your best interests and that you believe we are your greatest resource for any energy, water, and sewer issues that might arise.

Customer service – Whenever you contact us we’ll provide quick and friendly service to resolve your issue.

Energy at the lowest cost – We strive to be transparent about the various costs that go into your monthly charges while keeping prices as low as feasible.

Reliable energy – Having few outages and providing fast restoration is the most important service we provide.

Asset to the community – Beyond providing reliable electric,water, and sewer services at a low cost, we also want to give back to keep Black River Falls a great place to live and work.

Environmentally friendly – We value our environment and will continue to provide as many renewable energy options that make sense to our customers.

We take great pride in helping our customers. If you have any suggestions on how we can serve you better, please feel free to contact us.

You can call us at 715-284-9463 or visit our office at 349 S. McKinley Street, Monday through Thursday from 7:00 am - 4:30 pm and Friday from 7:00 am - 11:00 am.