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Customer Services

Our highest priority is meeting our customers’ needs by providing exceptional service. Through our web site, we hope to deliver to you yet another easy way for you to do business with us.

Employees - Office

General Manager - Casey Engebretson

Office Manager - Julie Babcock

Collections Clerk - Cherie Dugan

Billing Clerk - Sandy Anderson

How to Reach Us

Black River Falls Municipal Utilities is conveniently located at 349 S McKinley Street, Black River Falls, WI 54615.

BRFMU is open Monday through Thursday, 7:00 am – 4:30 pm and Friday 7:00 am - 11:00 am.
Telephone:  715-284-9463
Fax: 715-284-2232

To report a power outage, flickering lights, downed power lines, or other problems at your home or business related to electrical power service, call 715-284-9463.

For problems with water service such as a broken water main, loss of water pressure, or questions about water quality, call the Water Department at 715-284-2777.

For questions for the Waste Water Treament Plant, call the Sewer Department at 715-284-2913.

Cherie, Julie, and Sandy


For billing questions, service connections/disconnections, or any other need, please contact the Billing Department, at 715-284-9463.

For after hours emergency, please contact the Jackson County Sheriff's Department, at 715-284-5357.