Office closure

Please join us at our Customer Appreciation Open house Thursday May 26th between 11-2. Brats and refreshments will be served.

The Black River Falls Municipal Utilities will be closed Monday, May 30, 2022 for Memorial Day.

Beginning June 6, 2022 the Utilities will transition to new operating hours.  Please see article below under upcoming event for more details.

business man dialing the phone

Customer Services

Our highest priority is meeting our customers’ needs by providing exceptional service. Through our web site, we hope to deliver to you yet another easy way for you to do business with us.

Employees - Office

General Manager - Casey Engebretson

Office Manager - Julie Babcock

Collections Clerk - Cherie Dugan

Billing Clerk - Sandy Anderson

How to Reach Us

Black River Falls Municipal Utilities is conveniently located at 349 S McKinley Street, Black River Falls, WI 54615.

The main office is open Monday through Friday, 8:00 am – 4:30 pm.
Telephone:  715-284-9463
Fax: 715-284-2232

To report a power outage, flickering lights, downed power lines, or other problems at your home or business related to electrical power service, call 715-284-9463.

For problems with water service such as a broken water main, loss of water pressure, or questions about water quality, call the Water Department at 715-284-2777.

For questions for the Waste Water Treament Plant, call the Sewer Department at 715-284-2913.

Cherie, Julie, and Sandy


For billing questions, service connections/disconnections, or any other need, please contact the Billing Department, at 715-284-9463.

For after hours emergency, please contact the Jackson County Sheriff's Department, at 715-284-5357.