Office closure

The BRFMU office is open to the public on at our new facility at 349 S. McKinley St. (behind Walmart). Our phone lines still haven't been transferred by the phone company so the phones and fax number are not working at this time. There is a temporary number that you can try to reach us until the numbers are switched it is 715-670-7072.  A drive up drop box is in the parking lot across from the front door with the word "PAYMENTS" on the front.

The Utilities office is closed Thursday, November 25 and Friday, November 26 for the Thanksgiving holiday.    

business man dialing the phone

Customer Services

Our highest priority is meeting our customers’ needs by providing exceptional service. Through our web site, we hope to deliver to you yet another easy way for you to do business with us.

Employees - Office

Office Manager - Julie Babcock

General Manager - Casey Engebretson

Collections Clerk - Cherie Dugan

Billing Clerk - Sandy Anderson

How to Reach Us

Black River Falls Municipal Utilities is conveniently located at 349 S McKinley Street, Black River Falls, WI 54615.

The main office is open Monday through Friday, 8:00 am – 4:30 pm.
Telephone:  715-284-9463
Fax: 715-284-2232

To report a power outage, flickering lights, downed power lines, or other problems at your home or business related to electrical power service, call 715-284-9463.

For problems with water service such as a broken water main, loss of water pressure, or questions about water quality, call the Water Department at 715-284-2777.

For questions for the Waste Water Treament Plant, call the Sewer Department at 715-284-2913.

Cherie, Julie, and Sandy


For billing questions, service connections/disconnections, or any other need, please contact the Billing Department, at 715-284-9463.

For after hours emergency, please contact the Jackson County Sheriff's Department, at 715-284-5357.