Office closure

The BRFMU office is open to the public on at our new facility at 349 S. McKinley St. (behind Walmart). Our phone lines still haven't been transferred by the phone company so the phones and fax number are not working at this time. There is a temporary number that you can try to reach us until the numbers are switched it is 715-670-7072.  A drive up drop box is in the parking lot across from the front door with the word "PAYMENTS" on the front.

The Utilities office is closed Thursday, November 25 and Friday, November 26 for the Thanksgiving holiday.    

Bill Payment Options

man entering credit card info on laptopWe have several convenient methods for you to pay your utility bill.

Pay Online or by Telephone

Pay online or set up automatic recurring payments at MyAccount.

To pay by phone, call 877-885-7968. Please have your bill available so you can provide your account number.

*Convenience fees apply for credit/debit card payments, and when paying by check or savings account as a one time payment: $3.25 per transaction up to $300 max transaction amount. Additional fee of $2.95 is charged for using phone service and speaking with a live representative to process your payment.

You may also sign up for Automatice Payment from a checking or savings account, (ACH) transaction on the due date of the bill, for the full amount owed. There is no fee with this payment option and you may sign up online, or by completing the form below called Authorization for Direct Payment form and returning to our office.

Automatic Payment

Payments can also be made by automatic withdrawal from your checking or savings account. To use this method, call our office at 715-284-9463 or download the Authorization for Direct Payment form and return it to us.

Some advantages to using direct automatic payment are:

  • Helps avoid late or missed payments
  • No need to write checks
  • No postage costs
  • Transfers funds safely, securely and directly from your account

When enrolled in this convenient service, you will continue to receive a statement at the beginning of each month detailing the amount to be debited from your savings or checking account on the due date.

Pay by Mail

Payment can be sent to:

Black River Falls Municipal Utilities
349 S McKinley St
Black River Falls, WI  54615

Please include the bottom stub of the bill to assure that your account is properly credited.

Pay in Person - Please use drop box if you are paying by check or money order and do not need change to reduce person to person contacts.  If cash payments are made and placed in the drop box, a receipt will be mailed to you.  Thank you.

During normal business hours (Monday – Friday, 8:00 am – 4:30 pm) customers can make cash, check or money order payments at our office, located at 349 S McKinley Street, Black River Falls.

After business hours, payments can be dropped off in the night deposit box located at our office across the parking lot from the main entrance in a black box with "PAYMENTS" written on it.  Debit or credit card payments are not accepted in the office and must be made thru "My Account".